Frequently Asked Questions

Here you can find answers on frequently asked question about ClubMiles Program

  • How to become a member of Clubmiles Program?
    • If you want to become a member of Clubmiles Program, please, contact Diners Club Poland and apply for your Diners Club TRAVELER or Diners Club PREMIUM VINTAGE Card. If you have a Diners Club Classic card, you must complete the Application for Participation in the DC Loyalty Program and provide it to the Diners Club office. Complete your registration process, after receiving an invitation letter to your email.

  • What is Loyalty ID?
    • This is a unique identifier of each member of the Clubmiles Program. It is from 13 upto 15 digits long and is sent to you in the Invitation email to register in the Program, otherwise you can find it in your Profile Page. You would need to indicate your Loyalty ID number each time you address any of your questions to the Program Support team or Bank Call centre representative.

  • What should I use as the login to my personal account in Clubmiles Program?
    • Login to your personal account in Clubmiles Program it is the email you have given to Diners Club Representative when opening your account or in the case of the Diners Club Classic card in the Application for Participation in the DC Loyalty Program.

  • Can I change the login to my personal page?
    • In accordance with ClubMiles Program Terms and Conditions you should call to Diners Club Poland Customer Support line +48 228 26 0766 and get all necessary instructions there.

  • What should I do if I forgot my login?
    • Please click on the "Log in" button, then select the option "Forgot your login?".
      Enter your phone number registered in Clubmiles Program or Loyalty ID. If entered data is correct, we will send you a reminder on your e-mail which is user as login.

  • What should I do if I forgot my password?
    • Please click on the "Log in" button, then select the option "Forgot your password?".
      Enter your email registered in Clubmiles Program and kapcha. If entered data is correct, we will send you the link for your password recovery.

  • Do I receive DC Points for all payments I make with my Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card?
    • DC Points are not accrued for casino Transactions, payments at petrol stations, payment of annual fees, default charges, costs of reminder notices, collection costs, and all types of credits (bonuses, chargeback credits and debits) provided to the Holder/Company Employee by DC or a third party and for transactions made at airlines, travel agencies, hotels, hotel and flight booking platforms, except at the official website of the ClubMiles Program - clubmiles.pl.

  • How do I accumulate my Miles?
    • Miles are automatically accumulated to your loyalty account:
      - 1 DC Point for every 5 PLN spent with your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card for purchases made in a sales and service network in Poland and abroad including on the Internet, and paid by the Card and by cash withdrawals according to DC Loyalty Program Terms and Conditions. DC Points are converted into ClubMiles Premium Miles at the following rates: 1 DC point = 1 ClubMiles Premium Mile.
      - 1 ClubMiles Statutory Mile for every 3 PLN spent on airline tickets purchase with your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card at clubmiles.pl (Each valid Transaction shall be divided by 3. The result shall be the total number of ClubMiles Miles rounded down to a full Mile, which is awarded to the Customer’ ClubMiles Account).
      -1 ClubMiles Statutory Mile for every 2 PLN spent on airline tickets of low-cost airlines purchases with your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card at clubmiles.pl
      - 1 ClubMiles Statutory Mile for every 1 PLN spent on hotels booking with your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card at clubmiles.pl
      - Important! Only registered members are eligible to collect Miles. Miles are awarded for the purchases and bookings made from your personal page only. Please log in before making any bookings.

  • What airline companies are counted as low-cost in the meaning of ClubMiles Program?
    • To the low cost airlines in the meaning of the ClubMiles Program are counted: WizzAir, RyanAir, EasyJet, Vueling, Eurowings, Norvegian, Volotea.

  • When do I start to accumulate Miles?
    • Members of the Clubmiles Program start to accumulate:
      Miles for purchases made on the Platform: after the completion of registration process only.
      Miles for purchases made with Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card - after their transfer from DC Loyalty Program to ClubMiles Program Account (to do so Customer has to request DCP to transfer DC Points to the ClubMiles Account held in the ClubMiles Program, or activate an automatic monthly transfer).

  • How quickly accumulated Miles are displayed in my personal page?
    • - Clubmiles Premium Miles accrued for payment by Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card are updated on a monthly basis;
      - ClubMiles Statutory Miles accrued for airline ticket purchases are credited within 72 hours after completion of the payment process,
      - ClubMiles Statutory Miles for hotel bookings are credited within 72 hours after your check-out from the hotel.

  • How I can use my Miles?
    • You can exchange your ClubMiles Miles for air tickets both regular and low-cost airlines, and hotels all over the world.
      Pay attention! You can redeem Miles through your personal page only. No bookings/ redemptions can be done through Customer Service Support line.

  • For how long will my Miles remain valid?
    • Award Miles are valid for 24 months from the date of the activity.
      You will be informed about the mileage expiration via email one month prior to its expiration.

  • Can I transfer my Miles to the account of another Clubmiles Program Member’s account?
    • No, ClubMiles Miles are non transferable.

  • Can I receive cash-back for my Miles?
    • Accumulated ClubMiles Miles cannot be converted to money equivalent and paid to the Customer in cash.

  • Are ClubMiles Statutory Miles accrued for airline tickets and hotels booking for my family and friends?
    • It does not matter whom you have purchased a ticket or booked a hotel for. If you log into your personal account of Clubmiles Program and make your payment with your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE card - you accumulate Miles on the regular basis.

  • What does split redemption mean?
    • Split redemption is a special option, which gives you a possibility to cover your order partially by Miles and money in the prefered proportion. For example if you have not enough Miles for full coverage of airline ticket or hotel booking by Miles yet - you can choose the option of split redemption and pay partially with your ClubMiles Miles and your Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE card.
      By choosing the option of partial redemption and covering your purchase with Miles and card payment - you still earn NEW ClubMiles Statutory Miles for the part which is paid by Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card at a rate of: 1 ClubMiles Statutory Mile for every 3 PLN spent on airline tickets, 1 ClubMiles Statutory Mile for every 2 PLN spent on airline tickets of low-cost airlines and 1 ClubMiles Statutory Mile for 1 PLN spent on hotel bookings.

  • What is minimum quantity of Miles to be spent doing partial redemption?
    • According to Terms and Conditions of ClubMiles Program 100 Miles - is a minimum quantity of Miles to be spent when doing partial redemption.

  • How can I change my phone number which is registered in the Program?
    • Аll the changes must be done and confirmed by DCP representative for security reasons, as your phone number is used during the two factor authentication when you exchange your miles. Please go to MY PROFILE section, find “Change my phone number” bookmark and send the request to change your old phone number to a new one. Your request will be automatically sent to DCP customer service and they will contact you to confirm the changes you have applied for.

  • What should I do if I have found mistake in my personal information/my personal information was changed since the registration time?
    • Аll Personal data changes must be done and confirmed by DCP representatives. Please go to MY PROFILE section and change information in the necessary fields. Your request will be automatically sent to DCP customer service and they will contact you to confirm the changes you have applied for. Only after your confirmations all changes will be displayed in your personal page.

  • How can I know how many Miles I have accrued?
    • To find out how many Miles you have accrued, please, go to your personal page at clubmiles.pl. In the upper right corner of your screen you will see your balance. If you want to know more details, please visit Miles Statement page - here you can choose specific period of time you are interested in and see your history of accruals with details about the type of transaction.

  • How can I know how many Miles I have spent?
    • To find out how many Miles you have spent, please, go to your personal page at clubmiles.pl. Please visit MY ORDERS section - here you can choose specific period of time you are interested in and see history of your redemptions with details about the type of transaction, type of payment.

  • Are all my orders refundable?
    • Airline tickets and hotel booking which were paid fully or partially by Miles are non refundable. Only tickets/bookings fully paid by card could be refundable if Supplier Rules allow it. Please note, that low-cost airline tickets are non-refundable in most cases.
      Should the airline ticket purchased with Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card on the web platform be returned, the points will be taken away from your account.

  • Where can I find invoices for my orders?
    • You will receive your invoice together with the confirmation of your booking via email. If you lost it - it is not a problem. Please log in to your personal page, go to “My Orders” section, find the specific order you need, click onto “Details” and find a button “Download my invoice”.

  • Where can I find confirmations for my orders?
    • You will receive confirmation of your booking via email. If you lost it, please, log in to your personal page, go to “My Orders” section, find the specific order you need, click onto “Details” and find a button “Download my confirmation”.

  • How can I request exchange/refund/upgrade of my orders?
    • Members of ClubMiles Program can request exchange/refund/upgrade through personal page only. Please go to MY ORDERS section, find certain order you want to modify, click on Details button and choose what kind of modification do you need.
      Any changes can not be requested by Customer Support phone.

  • What should I do if I want to refund my booking?
    • In accordance with Terms and Conditions of Booking on the Platform only airline tickets and hotel bookings which were fully paid by money are subjeсt to a refund. The amount to be refunded is always dictated by the Service provider of the specific booking. In case of the airline ticket refund the Agency commission fees are non refundable.All low-cost airlines tickets are non refundable.
      If you wish to refund your booking, please, go to your personal page, choose “MY ORDERS” section, then find the specific order you want to refund and click on “details”. You will be readdressed to the new page where you will find “Request for refund” button, if this option is available for your booking. Click on it and your request will be sent to the Program customer service. We will contact you via e-mail or phone within working hours and inform you about conditions of the refund.

  • If I return airline ticket or cancel my hotel reservation, what would happen with Miles I have received for its purchase?
    • If the airline ticket purchased with Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card on the web platform is being returned, the whole amount of Miles is written off from your points account. If the hotel booking booked with Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card on the web platform is being cancelled and refunded, the whole amount of Miles won’t be accrued to your points account.

  • Can I use my Miles if my Diners Club TRAVELER, Diners Club Classic or Diners Club PREMIUM VINTAGE Card has expired and no new card has been bought from DCP?
    • Your Miles shall be valid for 3 months after the card expiry date. However, you can only use Miles for a full coverage of ticket / hotel exchange after your card expiry date.

  • Till what time I can request a refund/exchange/upgrade of my Airline Ticket?
    • According to the Terms of Services of ClubMiles Booking Platform any changes could be requested later than 24 hours prior to departure of your flight.

  • Will I have to pay any fees for changing my ticket?
    • A number of fares, including most discounted or promotional fares, will require a fee for making changes. ClubMiles Agent will inform in reply to you request via e-mail which penalties, fare differences or additional taxes will be applied. If you confirm your changes 65 PLN administrative fee will be charged.
      All these charges have to be paid by credit card before completing the changes online.

  • If I can pay for upgrade or exchange of my booking by Miles?
    • Upgrade as well as exchange of your bookings could be paid by credit card only.

  • What means button “REQUEST AN UPGRADE”?
    • You can request an upgrade for all your airline ticket bookings, no matter if they were paid by money of by Miles. Airlines give out upgrades based on availability of seating, type of fare. Upgrade in this case mean changes in flight class: from economy to business and from business to first class. After ClubMiles agent check if upgrade is available for your certain ticket, you will be informed via e-mail, you can accept or decline this proposal. Acceptance of upgrade are subject to a 65 PLN administrative fee per ticket.

  • I bought a return flight ticket. Can I use only part of the ticket for the return flight?
    • If the passenger does not check in before departure, the airline automatically cancels the return flight! In that event, chances of receiving refund for the unused ticket may be limited.

  • Is it possible to change the surname on the ticket?
    • Yes, although such change is possible not later than 24 hours prior to departure and is associated with an additional fee which varies depending on the airline. Unfortunately, for most scheduled carriers, it is not possible to make changes in the surname. Only exceptional cases are considered.

  • Where can I find information about consular posts in countries which I plan to visit?
    • A list of accredited diplomatic representations in Poland can be found on the website of the Ministry of Foreign Affairs:http://www.msz.gov.pl/en/p/msz_en/ministry/diplomatic_protocol/foreign_missions_and_consular_posts_in_poland/consular_posts/consular_posts

  • Before I found your Cashback website I had already booked a hotel through booking.com. Can I get a cashback with that booking?
    • Unfortunately, you will not be able to get a cashback for this booking. Bookings should only be made using the following link https://stage.clubmiles.pl . We are unable to see your reservation and provide you with the 5% cashback if the booking is not make using this specific link.

      This is an ongoing offer on https://stage.clubmiles.pl . Please book a hotel using this link for your next hotel stay.

  • Are the prices of the booking.com website and the clubmiles.pl the same?
    • Yes, prices are the same. When booking through clubmiles.pl you will be eligible for a 5% cashback credited onto your Diners Club Card.

  • Can I register a card of from another payment scheme instead of Diners Club?
    • No, this platform was created for Diners Club cardholders only. You cannot register a card from another payment scheme system to receive a cashback.

  • Can I receive cashback if I made reservation directly at booking.com?
    • No. The cashback can only be paid for bookings made via the https://stage.clubmiles.pl link.

  • Can I book my room first via the weblink and then register in order to get the cashback?
    • Yes, you can. As long as your reservation was made using the https://stage.clubmiles.pl link you can then register for the 5% cashback using the 10 digit booking reference code received from booking.com at the time of the hotel booking.

  • How long will it take to receive the cashback?
    • The 5% cashback will be paid onto your Diners Club Card indicated during the registration process within 45 (forty five) calendar days from check-out date if you registered your booking before the check out date.

      If you registered booking after the check out date Cashback will be be paid onto your Diners Club Card indicated during the registration process within 45 (forty five) days after the registration date.

  • How many bookings can I register to receive the 5% cashback?
    • There is no limit. As long as you follow the rules and Terms of Services you can register as many bookings as you wish, provided that the bookings are made using the following link: https://stage.clubmiles.pl.

  • Whom should I contact if I want to change or cancel my booking?
    • You can manage your booking anytime online using the tools provided by booking.com. If you have any question regarding your reservation, please contact the Booking.com customer support service.

  • Who will charge my Diners Club card in case of reservation via the link on https://stage.clubmiles.pl?
    • Your card will be charged by the Hotel or Booking.com depending on the fare you chose. ClubMiles sp. z o.o. does not charge you and does not save or collect your Card details.

  • I already checked out from the hotel and paid for the stay. Why didn’t I receive the 5% cashback yet?
    • The 5% Cashback is credited once you have registered your booking and within 45 days from your check out date.

  • What do you mean by “The booking number” in Cashback form?
    • It is a 10 digit confirmation number that you will receive from Booking.com in their confirmation email of your reservation.

  • What happens if I made a mistake in my Card number during the reservation registration?
    • You are fully responsible for the data provided during the cashback registration process. In case of incorrect data entered you should contact Customer Support Services at contact@clubmiles.pl.

      1) If the Diners Club card number was typed incorrectly and no notification was sent to Customer support before check out date no cashback claim can be made to the owner of the website.

      2) If the Diners Club card number was typed incorrectly and notification was sent to Customer support before the check out date – Customer support shall cancel your previous registration (status wrong card number) and you should re-register your booking once again but with the correct Diners Club Card data.

  • What should I do if I made a typing mistake in the confirmation number or check out date?
    • If only partly correct data was entered, please, fill in the form one more time.

  • I made a reservation at booking.com using the link at https://stage.clubmiles.pl paid for my booking but finally I was unable to stay at the hotel. According to the cancellation policy the amount paid will not be refunded. Will I be able to get a Cashback for this booking anyway?
    • Unfortunately, no. Cashback is paid for successfully completed bookings only.

  • Do I have to enter my Diners Club Card data every time I register for a Cashback at the website?
    • Yes, you do.

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