Privacy and Cookie Policy

We value clients' trust to ClubMiles Booking Platform and have developed this Policy to give our visitors a sense of security and protection of their personal data. We guarantee that we make every effort as the administrator of www.clubmiles.pl to prevent unauthorized access to the data collected and processed by our website, including personal data. All the data are collected and processed as per the requirements of the Personal Data Protection Act and the Electronic Service Provision Act.

We inform you that the operator of personal data processed at www.clubmiles.pl is ClubMiles Sp. z o.o., with its registered office located at 18 Jana Dantyszka street, Warsaw, 02-054, Poland, and which is registered in the Register of Entrepreneurs of the State Register of Judges maintained by the District Court for the City of Warsaw, XII Economic Department of the State Court Register, under No. KRS 0000638598, Taxpayer Identification Number (NIP): 7010616829; number in the Register of National Economy (REGON): 365464662.

Provision of data is voluntary but necessary for the use of services: the volume of the data required for each booking of services will be appropriately determined during the booking process. The user has the right to access the contents of his/her data and to change these data.

During the use of www.clubmiles.pl, the following personal data of our visitors can be collected: name, surname, date of birth, email address, and telephone number. In the process of payment, the following data will also be collected: name and surname of the credit card owner, the credit card type, number, expiration date, and CVV/CVC code (the last three digits located on the back of the credit card), and the number and the series of the identity document. In addition, the following data will be collected and processed: data about accompanying persons entered by the user in the process of booking of services (prior third parties’ consent to the input of their personal data and travel preferences on the ClubMiles website shall be obtained). For registered Users these data can only be accessed and modified via your personal page. For unregistered Users personal data can be modified upon request via email contact@clubmiles.pl. As for the personal data of your children, the consent of their personal data to be processed shall be provided by you on their behalf.

Your credit card details (if needed during the booking process) will be transferred to the Bank Acquirer – Diners Club Polska to complete the process of payment. After that they will be removed from the ClubMiles system.

In case of refusal to participate in the ClubMiles Program, your data will be stored for additional 6 months, after which it will be deleted from our system.

The above personal data are used by ClubMiles exclusively for the purpose of proper provision of ClubMiles services for booking and selling airline tickets and hotel services. Data can also be collected to offer other products and services in the future.

Your personal data are transferred to business entities (Service Providers) with which the User concludes a contract through the intermediation of ClubMiles: in particular, these entities include accredited agents of the International Air Transport Association (IATA), air carriers, and hotel service providers. Terms and conditions of personal data processing by specific Service Providers are determined by their relevant rules. In addition, data are transferred to business entities that participate in effecting, payments such as card issuers, banks, entities that perform settlement operations, and payment organizations.

ClubMiles does not under any circumstances sell the collected data about the Users to third parties.

In order to ensure correct processing of personal data of our clients we have implemented technical and other solutions required to ensure the highest level of personal data protection.

Security measures consist, in particular, of encryption of electronic information, protection of databases from unauthorized access, and authorization of access to databases (which is carefully monitored by senior management); the use of strict procedures for the regulation of the storage of personal data; and the irretrievable removal of all the data that are not necessary for program participation.

We use appropriate business systems and procedures to protect the entrusted personal data of our Users, including security procedures as well as technical and physical restrictions of access and use of personal data on our servers.

All our servers can only be accessed by authorized employees in the course of performance of their official duties. Personal data is not disclosed or transmitted to any third party.

Every person whose data are processed within the ClubMiles Program has the right to check, amend, supplement, and delete their processed personal data.

ClubMiles uses the data of anonymous customers visiting the website exclusively for statistical purposes (Google Analytics and Gemius tools are used to this end).

The website www.clubmiles.pl does not automatically collect any information, except for the information contained in cookies.

A cookie refers to information data (in particular, text files) that are stored on the User's end device and are intended for use by websites. Each cookie contains the name of the website that has created it, the time when it was stored on the end device, and the unique number of the file.

The subject that places cookies on the user's end device and accesses them is the website operator, ClubMiles Sp. z o. o., located at 18 Jana Dantyszka street, Warsaw, 02-054, Poland, and registered in the Register of Entrepreneurs of the State Register of Judges maintained by the District Court for the City of Warsaw, XII Economic Department of the State Court Register, under No. KRS 0000638598, Taxpayer Identification Number (NIP): 7010616829; number in the Register of National Economy (REGON): 365464662.

Cookies are used to adapt the content of websites to the User’s preferences and to optimize the use of websites; in particular, these files allow identifying the User's device and displaying the website properly (adapted to individual needs of the User); creating statistics that help to understand how users use the website, which allows improving its structure, content, and support for user sessions (after login), so that the Users do not have to re-enter their login and password on every page of the website.

Cookies are downloaded automatically and contain information about the website from which the user followed the link to www.clubmiles.pl, information about the User’s Internet connection, IP address, location (country, region, city), browser type, computer screen resolution, and other specifications. If the User accesses the website from a search engine link, information about the keywords that the User enters into the search engine to access www.clubmiles.pl will also be collected. The website www.clubmiles.pl does not have access to other files on the User's computer, except cookies.

The website uses two types of cookies: session cookies and permanent cookies. Session cookies are created temporarily, are stored on the Users' devices only while the Users are on a certain website, and are removed after the Users exit their accounts or shutdown their browsers.

Permanent cookies are stored on the Users' devices constantly and are activated when the User re-visits the website that created these cookies. Every permanent cookie remains on the device for the time specified in the cookie settings or until it is manually deleted by the User using the browser menu or directly from the system folder in which cookies are stored by the browser.

A browser can be configured so as to display a corresponding request before each saving of cookies. Users can also completely prohibit the use of cookies in their browser settings. In this regard, Users have the right to make a decision on allowing cookies access to their computer through pre-selection in the browser window; however, this may completely or partially obstruct the correct operation of www.clubmiles.pl.

In order for you to be able to use all the functionality of our website, we recommend accepting our Cookie Policy.

We make every effort to ensure that this document reflects all the most important information regarding the privacy of the Users of www.clubmiles.pl. However, there may be situations in which the amount of information collected and the way it is processed may differ slightly from those described in the Privacy Policy. The above situations will not affect the security of your data.

Violation of the rules described in this Privacy Policy must not constitute the basis for any claims against ClubMiles, except in situations where such a liability arises from the current legislation.

Links, advertisements, and redirections to other websites that are posted on www.clubmiles.pl may be subject to other security rules and other privacy policies that are independent of ClubMiles.

By using our website, you agree to the rules as set out in this document.

This Privacy Policy was updated on the 26th of October, 2017. All updates, changes, and amendments to this Privacy Policy will be published on this page.

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